BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Not long ago I handed Washington the blue print to stop unwanted robocalls. “The solution” as I called it followed on the heels of an absolutely woeful senate subcommittee hearing that left me ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

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Washington - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring foreign-based customer service workers to ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom ‌firms' use of foreign call centers and requiring foreign-based ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...