You need the internet for essentially everything in your day-to-day. From work to streaming movies to connecting with your ...

SpaceX signed up United, Southwest, and Alaska Airlines for its Starlink satellite internet service. Amazon's competing Leo service has Delta and JetBlue -- and aims to turn the tables on its rival.

If you are a Frontier internet customer, you might not be able to read this. According to Downdetector users are having problems April 11. The site shows more than half of the reporters, 52 percent, ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Anyone can make a mistake. When a company screws something up, consumers expect officials to make it right. But when they don’t, it can be disheartening. And even infuriating. Late last year, we ...

Rise Broadband today announced it is rebranding as Rise Internet, emphasizing its mission to deliver reliable internet service with less hassle, more transparency, and better overall customer ...

Google it. An internet-search giant is launching internet service in Las Vegas. Google Fiber will start providing internet service, under the name GFiber, in Summerlin on Tuesday. GFiber, owned by ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...