A cyber group is impersonating IT helpdesk staff via Microsoft Teams to deploy malware and target corporate systems.

UNC6692 has been attributed to a large email campaign that's designed to overwhelm a target's inbox with a flood of spam ...

Hackers are abusing Microsoft Teams chats to impersonate IT support, gain remote access, move laterally, and steal company ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more. I'm a ...

A homeless man sifts through his belongings during a sweep of an encampment in downtown Denver on Oct. 31, 2023. (Photo by Thomas Peipert / AP) This is your first of three free stories this month.

Few filmmakers living today can claim to have left a lasting legacy on the industry that Sam Raimi has. The legendary director exploded onto the scene when he helped create one of the best and most ...

Time for an office space makeover — and your body will thank you. With more and more people returning to the office, we may want to give our cubicles and desk spaces a second look, as they could be ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

The Department of Homeland Security is planning to bring on a contractor to support the Transportation Security Administration’s IT help desk, according to a post on the department’s contract ...

A lot of interesting technology has been revealed at the Consumer Electronics Show 2026 this week, but one of the strangest might be Razer's Project Ava, an AI-powered desktop companion. Razer ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...