Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Small and medium-sized enterprises (SMEs) are the backbone of the global ...