Jason Michael Perry showed Builders Conference attendees how context and workflows can turn generative AI from a chatbot into ...

Katie Palmer covers telehealth, clinical artificial intelligence, and the health data economy — with an emphasis on the impacts of digital health care for patients, providers, and businesses. You can ...

It might be time to break up with your chatbot. The reasons for moving on—or at least trying a new one—are piling up fast. Companies are constantly releasing new AI models with more powerful ...

All chatbots are engineered to have a persona or play a character. Fulfilling the character can make bots do bad things. Using a chatbot as the paradigm for AI may have been a mistake. Chatbots such ...

“I hate AI customer service chatbots,” Carmen Smith of Campo, California, told CNBC. She’s not alone. Nearly one in five consumers who’ve used AI for customer service saw no benefit from the ...

Dr. Saini is a psychiatrist and Dr. Bailen is a psychologist at Massachusetts General Hospital. As the use of large language models like ChatGPT, Claude and Gemini has surged, we’ve heard about ...

The AI industry will tell you it wants to make AI chatbots more ‘human.’ Why? Because tricking you into a state of hyper-attention is good for business. They say you can find anything on Amazon. Now, ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud. Since Sears is still a trusted ...

Eight of the 10 most popular AI chatbots were willing to help plan violent attacks when tested by researchers, according to a new study from the Center for Countering Digital Hate (CCDH), in ...

Google is facing a new federal lawsuit from the family of a man who died by suicide after allegedly being influenced by Gemini, the company's artificial intelligence chatbot. The lawsuit is the first ...

AI chatbot providers, including ChatGPT and Grok, are facing a crackdown on illegal content in the United Kingdom, as the government promises swift action to make the internet safer for children.

Millions of Americans now converse with AI chatbots each day. We are talking with machines about travel plans, politics, and in some cases — our most intimate thoughts. To investigate how these ...