Need AI Call Center Software to enhance your business? Explore our comprehensive guide to find the best solutions in 2026.
Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say ...
Learn what agentic finance means, how AI agents use blockchain payments, and where stablecoins and x402 fit in.
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Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...
TSA agents have experienced a 500% increase in assaults since the shutdown began. The agency's boss also told Congress the shutdown has led to the highest wait times in TSA history. Houston Airport's ...
A sharp staffing shortage hit Southern California travel over the weekend, with more than one in five TSA officers at Long Beach Airport calling out on Saturday, creating one of the most severe ...
Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...
As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's oldest problems. Cresta's new Knowledge Agent aims to solve a persistent ...
Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...
Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce Your email has been sent Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, ...
Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.
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