Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines ...

The next stage in the O2 Daisy story has begun with the operation being rebranded to O2 Business and a remit to reduce the ...

Broadband and mobile operator VMO2 (Virgin Media and O2) has warned UK customers to keep an eye out after it identified that criminals were exploiting AI‑powe ...

He said Virgin Media O2 is working to protect customers by blocking known scam numbers and using AI technology to identify ...

The largest mobile networks continue to raise their prices, while smaller competitors offer better, cheaper alternatives ...

Virgin Media O2 is urging users to stay alert and watch out for a worrying new scam that's already targeted millions across ...

Laura Joseph. You’ve worked across telecoms, banking and the Post Office before joining Tesco Mobile as chief customer ...

Vodafone has launched Scam Call Protection, a feature which uses AI to identify and flag potentially fraudulent, spam, scam and nuisance calls.

A customer service survey has revealed the UK's best and worst-performing mobile networks. Read this and the rest of today's ...

NiCE (Nasdaq: NICE) today announced that once again it was the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Contact Center as a Service (CCaaS ...

Rajiv Datta, CEO of UK fibre to the premises (FTTP) wholesale operator Nexfibre, says his company’s £2bn acquisition of ...

The UK's alternative broadband industry has grown rapidly in recent years - but behind the impressive expansion lies a sector ...