New methods such as clandestine call centers, the use of scripts and AI, and scammers posing as lawyers are reaping a ...

Now, French archaeologist François Desset and his colleagues say they have cracked much of it. If confirmed, their work would ...

Planning your month? Here’s a practical rundown of Coachella Valley events in May, including unique offerings like a Marilyn ...

As voice AI becomes more embedded in everyday products, a new category of technology is quietly replacing traditional speech systems. Known as conversational speech recognition (CSR), this approach is ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Hourly workers across a number of industries have long been grappling with unstable schedules and pay as their employers use ...

Three seconds of audio is all it takes to clone a voice for fraud. Adaptive Security shows how deepfake calls trick employees into sending real money—and why most defenses don't catch them.

Over the past couple a years TCPAWorld has been hammered with a huge number of quiet hours TCPA claims filed across the nation. The claims generally allege receipt of marketing calls prior to 8 am or ...

Most of us wait to be told what we're doing wrong. What if the fastest path to getting better was simply asking someone to ...

Informal conversations often shape hiring decisions long before formal interviews begin. Here’s how to prepare.