In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

This surge can be linked to the burgeoning generation of digital content, increased reliance on customer feedback analyti ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Slator and our trusted partner firm Maveria acted as the exclusive sell-side advisor to Repustate, an innovative sentiment ...