A global expert helping leaders lead strategic shifts. ​Recently, I was speaking with the chief of staff of an insurance ...

Many comedies make fun of fights that start with something trivial – e.g. a cap left off the toothpaste tube – but turn into a brawl that threatens the relationship itself. Fights, particularly ...

As violence becomes more prevalent in healthcare settings, it’s important to learn proper de-escalation techniques. This should always be the first response to any potential aggression or violence.

As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

Violence against teachers in the workplace contributes to issues like burnout and some educators leaving the profession ...