Behavior-driven problems in schools and health care facilities continue to increase, both in the number of incidents and severity. Teachers, administrators, doctors, nurses, direct care workers, and ...

As violence becomes more prevalent in healthcare settings, it’s important to learn proper de-escalation techniques. This should always be the first response to any potential aggression or violence.

As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

Many comedies make fun of fights that start with something trivial – e.g. a cap left off the toothpaste tube – but turn into a brawl that threatens the relationship itself. Fights, particularly ...

Calm the chaos of disgruntled clients by teaching your veterinary team empathy, poise, and practiced responses.