When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. Image: Adobe Stock IT operating models are in ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. IBM unveiled a comprehensive framework at its recent Think event in Boston for what it calls ...

You’ve crafted the strategy. You’ve built the roadmap. You’ve launched the transformation. But somewhere along the way, momentum stalls. Meetings multiply, decisions slow and delivery drifts. Sound ...

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

At its Think 2026 conference, IBM introduced a governance-first AI operating model aimed at moving enterprises from isolated AI projects to systemic, operational integration. The framework is built on ...