If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...

‘The acquisition of Cuein is essential to [ServiceNow’s] vision of creating more integrated, intelligent systems that connect AI agents, data, and workflows. For AI agents to truly be effective, they ...

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

Vonage, part of Ericsson (NASDAQ: ERIC), today announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI Platform, embedding enterprise-grade voice and real-time ...

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...

The new capability connects enterprise data, policies, and decision history to guide AI‑driven workflows as ServiceNow pushes deeper into enterprise AI operations. ServiceNow is rolling out a broad ...

Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows, boosting agent productivity and customer engagement The ...